A proposed framework for measuring customer satisfaction and product recommendation for ecommerce
Ecommerce is a significant part in the global economy. Ecommerce websites users have high suppositions for the quality of products or services it provides, and if they are not met, the next ecommerce site is only a click away. Managing customer satisfaction, trust and loyalty of ecommerce services is very important for the long-term growth of many businesses. The tremendous growth of consumer-generated content on these sites has led to the development of big data analytics to solve real-life problems. This study aims to examine and demonstrate the utility of big data analytics to understand various important ecommerce-issues, namely the relationship between customer product reviews and satisfaction. Specifically, this study acknowledges semantic analysis and machine learning approach to a large quantity of consumer reviews to deconstruct consumer product reviews and examine its association with satisfaction ratings. This paper studies various approaches to build a framework for an ecommerce which is capable of assessing and modeling satisfaction of customers as well as deducing business intelligence for managers from online product reviews
Library management system using RFID Technology
Radio frequency identification (RFID) is a rapidly emerging technology which allows productivity and convenience. Radio Frequency Identification (RFID) is a new generation of Auto Identification and Data collection technology which helps to automate business processes and allows identification of large number of tagged objects like books, using radio waves. This paper proposes RFID Based Library Management System that would allow fast transaction flow and will make it easy to handle the issue and return of books from the library without much intervention of manual book keeping which benefits by adding properties of traceability and security. The proposed system is based on RFID readers and passive RFID tags that are able to electronically store information that can be read with the help of the RFID reader. This system would be able to issue and return books via RFID tags and also calculates the corresponding fine associated with the time period of the absence of the book from the library database.